The Final Act Is Still Under Development
John continues his busy life while directing his focus towards different projects. In part he is adding more and more original content to the Thomas Jackson website by transcribing and processing many additional letters from relatives and collecting relevant civic records both from Reading. PA and in Ikeston, England where Thomas Jackson spent his early days.
He has also extended the reputational risks division of the Risk Communication Institute under the name Reputational Reckonings. See https://reputational-reckonings.com. The mission of this initiative is to serve as a positive influence in improving the treatment that customers tend to receive. He is distressed to see companies and organizations in the digital age increasingly treating clients with an apparent unconcern as if they are immune to the negative experiences that they deliver. From his discussions with a wide variety of contacts, this mission is something that promises to generate widespread support across the country.